General FAQ
Explore our comprehensive guide on logistics, payments, and services to ensure your event planning is effortless.Everything you need to know about our rentals, delivery, setup, payments, and additional services to help make your celebration simple and stress-free.
Delivery & Setup
Yes! Complimentary delivery is available within 10 miles for larger rental equipment. Delivery fees apply beyond 10 miles and are based on distance and event location.
Small, easy-to-transport items may be picked up and returned by customers at our designated pickup location at no additional delivery charge. Please contact us for pickup details.
Larger equipment is delivered by our team for safe handling. Setup assistance is also available for select rentals and packages for an additional fee.
Rental Duration
Most bookings cover a window of 4 to 12 hours. We can accommodate prolonged timeframes for major festivities or intimate gatherings upon special request and scheduling.
Weather Policy
Customers are responsible for providing an appropriate location and weather protection when needed. If severe weather affects your event, please contact us as soon as possible. Weather-related cancellations or changes will be handled according to our cancellation policy and the specific circumstances of the event.
Additional Services
Make your celebration even more special with our optional add-ons.
We offer dessert packages and custom treats, including cookies, macarons, mini cakes, dessert cups, and other specialty sweets. Dessert options can be customized to your theme and guest count.
Additional services may also include event setup assistance, equipment attendants, and event-day support to help operate equipment, refresh stations, or assist guests.
Additional services are available for an additional fee and must be arranged in advance.
Deposit & Payment
To guarantee your rental items and date, a deposit is necessary. Confirmation of your booking occurs once this payment is processed. You must complete your remaining balance by the precise deadline noted in your contract.
Event Cancellation Policy
Yes, we have specific deadlines for refunds based on the type of service. Rental equipment requires 3 weeks notice, while food orders require 30 days.For rental equipment, cancellations made at least 3 weeks before the event date may be eligible for a refund.
Cancellations made after these deadlines may not be eligible for a refund due to preparation, scheduling, and inventory commitments.
Location Coverage
Our team operates throughout Charlotte and the neighboring regions. We include complimentary drop-offs for large items nearby, while competitive rates apply for further travel. Please share your venue coordinates during the inquiry phase so we can provide an accurate logistics quote and ensure availability for your specific zone.
How far in advance should I book?
How do I book a rental?
We recommend booking as early as possible to secure your preferred date and rental items. Larger events and customized dessert packages may require additional advance notice. Last-minute bookings may be available depending on availability.
Start by visiting our Rentals page and browsing our available rental items and packages. Select the item or package you’re interested in and follow the booking instructions to request your date. Once we receive your request, we’ll confirm availability, event details, and any applicable delivery, setup, or additional service fees.
Can I rent items for a private event?
Can I customize or change my rental package?
Absolutely! Celebration Edits is here for all kinds of celebrations, from intimate private parties and birthdays to baby showers, weddings, corporate events, grand openings, and other special occasions.
Our rentals, dessert packages, and celebration services can be customized to fit your event, theme, guest count, and needs.
Yes! We’re happy to help customize your rental package based on your event, guest count, and needs. Changes or additions after booking may be available depending on item availability and should be requested as early as possible.
What happens if equipment is lost or damaged?
What happens if equipment stops working during my event?
Customers are responsible for the proper care of rental equipment during the rental period. Damaged items or items requiring excessive cleaning may incur additional fees as outlined in the rental agreement.
If equipment stops working during your event, please contact us as soon as possible. We will do our best to troubleshoot the issue and provide assistance when available. Equipment should only be used according to the provided instructions.
Do you offer only dessert packages?
Do you accommodate outdoor events?
Yes! We offer dessert packages for celebrations of all kinds. Packages can be tailored to your event theme, guest count, and preferences, with options such as cookies, macarons, mini cakes, dessert cups, and other specialty sweets.
Please contact us to discuss your dessert package and customization options.
Yes, but outdoor events require a backup plan for bad weather to protect our equipment and ensure guest safety. In cases of severe weather, we reserve the right to withhold setup of certain items to ensure guest safety and equipment integrity. Outdoor rentals must be placed in a safe, covered, and suitable area protected from rain, strong winds, and other severe weather conditions.
Do you offer event-day assistance?
Yes! Setup assistance and event-day support are available for an additional fee. Our team can help with equipment setup, monitor select stations, and assist with guests during your event. Services are subject to availability and must be arranged in advance.